Acuity Scheduling Status - Square Payments - Double deposit/full payment within Appointment Details in Acuity Scheduling

Square Payments - Double deposit/full payment within Appointment Details in Acuity Scheduling

Incident Report for Acuity Scheduling

Resolved

This incident has been resolved.

Posted May 18, 2022 - 15:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 18, 2022 - 09:56 EDT

Identified

The issue has been identified and a fix in being implemented.

Posted May 18, 2022 - 08:59 EDT

Update

We are still investigating the issue. Thanks for your continued patience.

Posted May 18, 2022 - 07:57 EDT

Update

We are continuing to investigate this issue.

Posted May 18, 2022 - 06:55 EDT

Investigating

Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square.

We're currently investigating this issue. Thanks for your patience.

Posted May 18, 2022 - 06:02 EDT

This incident affected: Acuity Scheduling.