Clients unable to process payments using Square

Incident Report for Acuity Scheduling

Resolved

This incident has been resolved.
Posted Sep 23, 2025 - 18:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 23, 2025 - 17:30 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 23, 2025 - 15:35 EDT

Update

We are continuing to investigate this issue.
Posted Sep 23, 2025 - 14:57 EDT

Investigating

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
Posted Sep 23, 2025 - 06:30 EDT
This incident affected: Acuity Scheduling.