Acuity Scheduling intermittent errors

Incident Report for Acuity Scheduling

Resolved

This incident has been resolved.

Posted Dec 15, 2021 - 12:00 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 15, 2021 - 11:23 EST

Monitoring

AWS has resolved connectivity problems and we are monitoring the results.

Posted Dec 15, 2021 - 11:22 EST

Update

AWS has confirmed internet connectivity problems in both the us-west-1 and us-west-2 regions. This is affecting Scheduling services for customers in those regions.

Posted Dec 15, 2021 - 11:08 EST

Identified

The issue has been identified.

Posted Dec 15, 2021 - 10:38 EST

Investigating

We're investigating issues loading Scheduling.

Posted Dec 15, 2021 - 10:31 EST

This incident affected: Acuity Scheduling, Change Scheduling Wording/Translation, API and Syncing (Google Syncing, iCloud, Office 365, Outlook.com and Exchange).