Intermittent client-facing booking error

Incident Report for Acuity Scheduling

Resolved

Thanks for your patience.

This incident has been resolved.

Posted Apr 25, 2022 - 11:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2022 - 10:20 EDT

Identified

We're seeing some intermittent client-facing error messages after the payment step of their booking process. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions.

The issue has been identified and a fix is being implemented.

Posted Apr 25, 2022 - 10:01 EDT

This incident affected: Acuity Scheduling.