Acuity Scheduling / Undelivered SMS Reminders

Incident Report for Acuity Scheduling

Resolved

This incident has been resolved.
Posted Sep 09, 2025 - 15:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2025 - 15:03 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 09, 2025 - 14:52 EDT

Investigating

SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
Posted Sep 09, 2025 - 14:18 EDT
This incident affected: Acuity Scheduling.