Square hardware unable to pair and process transactions in the Acuity Admin mobile app

Incident Report for Acuity Scheduling

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 15:51 EDT

Monitoring

The issue has been mitigated and we are monitoring the results.
Posted Apr 08, 2025 - 14:35 EDT

Update

We are continuing to investigate this issue.
Posted Apr 08, 2025 - 07:59 EDT

Update

We are continuing to investigate this issue.
Posted Apr 07, 2025 - 06:00 EDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2025 - 20:57 EDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2025 - 15:21 EDT

Investigating

We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.
Posted Apr 04, 2025 - 14:36 EDT
This incident affected: Acuity Scheduling.