tag:status.acuityscheduling.com,2005:/historyAcuity Scheduling Status - Incident History2024-03-29T03:52:02-04:00Acuity Schedulingtag:status.acuityscheduling.com,2005:Incident/203615342024-03-26T12:44:56-04:002024-03-26T12:44:56-04:00We are investigating reports of SMS messages being delayed in sending.<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:50</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/203547162024-03-25T18:15:30-04:002024-03-25T18:15:30-04:00Payment button redirects to previous page.<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:33</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/201793482024-03-07T05:24:15-05:002024-03-07T05:24:17-05:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:24</var> EST</small><br><strong>Completed</strong> - Scheduled maintenance is now complete.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:23</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:51</var> EST</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance during this time. Interruptions should be brief, but may be noticeable.</p>tag:status.acuityscheduling.com,2005:Incident/200907452024-02-27T14:57:22-05:002024-02-27T14:57:23-05:00Intermittent errors loading Client Scheduling Page<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:52</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/199229842024-02-06T13:11:04-05:002024-02-06T13:11:04-05:00We are experiencing a disruption with one of our payment processors, transactions and other integrations may be impacted<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:20</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/198797192024-01-31T17:46:46-05:002024-01-31T17:46:46-05:00Acuity Square Integration Partial Outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:37</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:27</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/190699092023-11-09T07:38:10-05:002023-11-09T07:38:10-05:00Admins having difficulty scheduling from mobile web view<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>07:38</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:36</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/188557732023-10-19T12:54:40-04:002023-10-19T12:54:40-04:00Acuity Scheduling Intermittent Issues<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Investigating</strong> - Some users are currently experiencing a service disruption.<br /><br />Our Engineering team is working to identify the root cause and implement a solution.</p>tag:status.acuityscheduling.com,2005:Incident/186450272023-09-29T18:16:09-04:002023-09-29T18:16:09-04:00Intermittent server errors<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:13</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:53</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:39</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:02</var> EDT</small><br><strong>Update</strong> - We’re continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:51</var> EDT</small><br><strong>Update</strong> - We’re continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:14</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:53</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/182463492023-08-24T10:19:07-04:002023-08-24T10:19:08-04:00Some users outside of the US are having trouble loading acuityscheduling.com<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/178763202023-07-17T07:31:36-04:002023-07-17T07:31:38-04:00Direct links not working for a small percentage of users<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>07:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>06:32</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>06:20</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>06:03</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>05:56</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/177926232023-07-11T13:35:10-04:002023-07-11T13:35:11-04:00Investigating issues with SMS delivery in UK<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/175834142023-06-15T12:30:50-04:002023-06-15T12:30:50-04:00We're experiencing increased response times and an increase in error rates.<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Thanks for your patience.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>11:19</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/175127802023-06-11T06:00:16-04:002023-06-11T06:00:17-04:00iCloud, Office 365, Outlook.com and Exchange maintenance Sunday, June 11th between 2am ET and 6am ET.<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Scheduled</strong> - Our 3rd party calendar syncing provider has scheduled maintenance this Sunday, June 11th between 2am ET and 6am ET, which will impact iCloud, Office 365, Outlook.com and Exchange calendar syncing (Google Calendar will not be impacted):<br /><br />- We expect up to 1 hour of downtime for 2-way syncing for iCloud, Office 365, Outlook.com and Exchange.<br />- We expect up to an 8 hour delay syncing appointments updated during that time into iCloud, Office 365, Outlook.com and Exchange.<br />- We expect up to a 1 hour delay syncing events updated in Cloud, Office 365, Outlook.com and Exchange during that time into Acuity.</p>tag:status.acuityscheduling.com,2005:Incident/174839172023-06-05T19:51:08-04:002023-06-05T19:51:09-04:00Acuity admin upgrade and subscribe button redirecting to 404 page<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>19:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>19:36</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.acuityscheduling.com,2005:Incident/173522642023-05-25T06:20:36-04:002023-05-25T06:20:37-04:00Mobile Admin App version 5.12.1<p><small>May <var data-var='date'>25</var>, <var data-var='time'>06:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. The Mobile App version 5.12.3 has been released to all customers. <br /><br />Thanks for your patience.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Update</strong> - We are continuing to await approval from the App store for iOS app update release</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Identified</strong> - Engineers have identified the issue and have released a fix. <br /><br />The new version is available for download for Android users.<br /><br />The iOS update is awaiting approval from the Apple App store for release.</p>tag:status.acuityscheduling.com,2005:Incident/172099042023-05-17T10:58:15-04:002023-05-17T10:58:16-04:00'Book Now' button removed from Facebook and Instagram integrations.<p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue - Thanks again for your patience while we work on this.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>20:04</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>07:08</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>19:22</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:16</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>08:31</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>07:21</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>06:15</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>04:29</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>03:22</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>02:14</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue - Thanks for your patience while we work on this.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>20:07</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>19:27</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>18:21</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:08</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:47</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>12:26</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:26</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>09:07</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>07:58</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>06:55</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>05:48</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>04:32</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>03:22</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>19:15</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>18:10</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:57</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/171539332023-05-05T11:07:33-04:002023-05-05T11:07:34-04:00We're experiencing increased response times and an increase in error rates.<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:05</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/167505802023-04-04T12:07:47-04:002023-04-04T12:07:49-04:00Delayed Email and SMS Notifications<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:15</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.acuityscheduling.com,2005:Incident/165939222023-03-22T07:00:37-04:002023-03-22T07:00:37-04:00Acuity Scheduling/Squarespace Scheduling<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:05</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Scheduled</strong> - We'll be conducting maintenance between March 22, 2023 at 10:00 AM UTC and March 22, 2023 11:00 AM UTC. During that period we will not be delivering webhooks. All webhooks will be delivered once maintenance is completed.</p>tag:status.acuityscheduling.com,2005:Incident/139512262022-11-30T06:00:51-05:002022-11-30T06:00:52-05:00Acuity Scheduling/Squarespace Scheduling<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Scheduled</strong> - We'll be conducting maintenance between November 30, 2022 at 10:00 AM UTC and November 30, 2022 11:00 AM UTC. During that period we will not be delivering webhooks. All webhooks will be delivered once maintenance is completed.</p>tag:status.acuityscheduling.com,2005:Incident/126240862022-10-27T10:06:39-04:002022-10-27T10:06:40-04:00Issues related to Outlook.com, Outlook 365, and Exchange calendar syncing.<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>19:52</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:35</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:58</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:57</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:57</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:38</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/103238712022-06-16T14:33:47-04:002022-06-16T14:33:48-04:00Scheduling Admin - Payment amounts are displaying incorrectly on the Admin side of Scheduling<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acuityscheduling.com,2005:Incident/103178652022-06-16T07:41:41-04:002022-06-16T07:41:42-04:00Blocked time feature disrupted<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>07:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>07:12</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:29</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating why blocked time is not functioning as expected. No other features or performance is degraded due to this issue.</p>tag:status.acuityscheduling.com,2005:Incident/100187662022-05-18T15:12:05-04:002022-05-18T15:12:06-04:00Square Payments - Double deposit/full payment within Appointment Details in Acuity Scheduling<p><small>May <var data-var='date'>18</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:59</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix in being implemented.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Update</strong> - We are still investigating the issue. Thanks for your continued patience.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:55</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:02</var> EDT</small><br><strong>Investigating</strong> - Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square. <br /><br />We're currently investigating this issue. Thanks for your patience.</p>