Slow page loads / errors with pages loading

Incident Report for Acuity Scheduling

Resolved

Everything is continuing to run smoothly. The root cause looks to be related to load balancing to our database cluster which was not working as intended and an update has been deployed to resolve this, however we'll continue to monitor this.

Posted Jan 07, 2018 - 15:21 EST

Monitoring

The site is loading normally again. We are continuing to closely monitor the servers and will post and more updates here.

Posted Jan 07, 2018 - 14:39 EST

Identified

We are continuing to investigate the issue and working on some temporary updates to mitigate the issue as much as possible.

Posted Jan 07, 2018 - 14:02 EST

Investigating

There is an intermittent issue with pages loading slower than normal, or erroring out. Our team is currently looking into this and will post more information where when available.

Posted Jan 07, 2018 - 13:10 EST